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Continuity of contact and an in-depth knowledge of your IT systems, are the key to quality support

Your Friendly IT HelpDesk

The Freestyle IT HelpDesk, is your day to day point of contact, for all the IT related issues, that your business may experience.

The HelpDesk service, provides your end users with a dedicated engineer (Primary Customer Contact),
to help resolve issues quickly and effectively.

Our aim is that your Primary Customer Contact, will be available to help whenever possible and you will
also have access to the rest of our HelpDesk Team.

Logging issues to ensure transparency and swift resolution

Fully Automated Patch Management

We implement important security updates, which are automatically applied to your IT environment, with limited effect on your system’s performance.

Reporting for visibility

Our Managed Service offering, includes reporting to let you know:

  • Which IT related issues were raised
  • Who dealt with rectifying these issues
  • How much time we spent resolving them
  • These reports give us the information we need, to help
    you to scope for the future.
  • A future scenario
    could include:
  • It has become evident that a particular issue keeps reoccurring. There could be a simple solution, rather than continuously rectifying the issue, every time it appears.
  • This type of reporting, provides us with the knowledge to carry your IT forward, giving you the confidence in the proactive approach of Freestyle IT.

What our customers are saying

Having worked with Freestyle TS over the last 18 months I can honestly say they have been a great business partner. Proactive and patient, the Freestyle helpdesk can assist with any problem and they tailor their approach depending on the user’s skill set and understanding. Which for a business with multiple remote workers of different abilities has been invaluable. They truly get the value of going the extra mile in providing service for their customers.

Elliot Hoyle, Business Support & Operations Manager, Laurence Simons
  • Dell Partner
  • Hewlett Packard
  • Microsoft
  • HP Partner First Gold
  • VMWare
  • Cisco