So everyone on the HelpDesk Team, has the same visibility and can deliver a coordinated response, all support requests are allocated a Ticket. Tickets are indirectly catalogued within our system.
Reporting for visibility
Our Managed Service offering, includes reporting to let you know:
- Which IT related issues were raised
- Who dealt with rectifying these issues
- How much time we spent resolving them
- These reports give us the information we need, to help
you to scope for the future.