Coronavirus (COVID-19) Update – continuing our commitment to deliver vital services

Updated 24 March 2020

In response to the Prime Minister’s Statement yesterday evening, we have accelerated the measures we’ve adopted, in order to protect the wellbeing of our employees and provide support for our customers, through this very challenging time.

Services operating and here to help

Our services continue to operate, and our Helpdesk is available to provide support to everyone working remotely and those providing essential services, who are still working outside the home.  Understandably, there are constraints on delivering infrastructure services at present, as the supply chain is under immense pressure, but we are working tirelessly to manage this on behalf of our customers.

All our systems are cloud based, which means that all our staff members can work from home.

Access to our Finance Systems, CRM, Email and Remote Support, means that all aspects of our business can continue to function as usual.  Our phone systems can also be accessed remotely.  We use Office 365 and can host video conferencing, to enable customer service to be provided at the highest possible level.

Office closure

Our office is closed for the foreseeable future. Should our engineers need to make a site visit, for example in the case of hardware or system failures, then, during the Coronavirus outbreak, we will liaise with customers and make a case by case assessment.

Continual review

We will evaluate the measures we have put in place, as the situation develops and follow updated UK Government, WHO and NHS guidelines.  Please visit our website and social media channels for updates.

Continuing to provide support and customer service, at the highest possible level, whilst protecting the wellbeing of our team and the wider community, continues to be our top priority.

 

Contact us if you have further questions.

Read this post as a Press Release

 

Freestyle IT are very professional and methodical. They keep you informed and are always happy to take the time to explain why technical issues are occurring and recommend the most effective resolutions. Ticketed issues are never signed off until we, the clients, are completely happy with what they have done. They always provide great follow up.
Les Colquhound, Director/Owner, IC Printing
  • Dell Partner
  • Hewlett Packard
  • Microsoft
  • HP Partner First Gold
  • VMWare
  • Cisco