Fit 4 Support Services
Support Services Comparison Table
| Pay As You Go | Standard Fixed Contract | FIT4Service Contract | |
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| Low initial cost |  |
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| Fixed & Predictable Cost | |
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| Guaranteed Response 8 hour | |
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| Guaranteed Response 4 hour | |
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| Guaranteed Response 2 hour | |
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| On & Off-Site Support | |
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| Technical Advisory Service | |
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| Dedicated Account Management | |
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| Unlimited Support * | |
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| Out of Hours support** | |
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| Optional Hardware Break Fix*** | |
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| Favourable Payment Terms | |
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| Systems Configuration | |
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| 24/7 365 Systems Monitoring | |
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| Back-up Monitoring | |
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| Preventive Maintenance | |
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| Bi-Monthly Optimisation | |
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| System Defrag | |
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| Server & Desktop Monitoring | |
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| Storage Monitoring | |
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| Exchange Monitoring | |
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| SQL Monitoring | |
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| Citrix Monitoring | |
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| Microsoft Hyper-V Monitoring | |
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| VMware Monitoring | |
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| Sharepoint Monitoring | |
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| Windows OS Monitoring | |
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| Monthly Management & Status Reports | |
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| Network Wellness Review | |
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| Spyware Removal & Management | |
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| Licence Compliance Tracking | |
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| System Audits | |
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| Secure Remote Management | |
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| Audited Remote Control | |
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| Disaster Recovery Systems Monitoring | |
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| Reserved Emergency Recovery Days**** | |
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* All calls are logged and monitored to ensure legitimate usage. Our manned service desk operates between 08:30 to 17:30 Monday through Friday (except bank holidays)
** Out of Hours support is by arrangement only. Additional costs and conditions may apply.
*** Hardware Break Fix replacement and repair is provided through our nationwide partner.
**** If a critical server fault cannot be rectified, the IT Support Contract provides for emergency on-site visits by our team of qualified technical specialist at no extra cost for the replacement, rebuild and recovery of any failed servers.