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Continuity of contact and an in-depth knowledge of your IT systems, are the key to quality support

Your Friendly IT HelpDesk

The Freestyle IT HelpDesk, is your day to day point of contact, for all the IT related issues, that your business may experience.

The HelpDesk service, provides your end users with a dedicated engineer (Primary Customer Contact),
to help resolve issues quickly and effectively.

Our aim is that your Primary Customer Contact, will be available to help whenever possible and you will
also have access to the rest of our HelpDesk Team.

Logging issues to ensure transparency and swift resolution

Fully Automated Patch Management

We implement important security updates, which are automatically applied to your IT environment, with limited effect on your system’s performance.

Reporting for visibility

Our Managed Service offering, includes reporting to let you
know:

  • Which IT related issues were raised
  • Who dealt with rectifying these issues
  • How much time we spent resolving them
  • These reports give us the information we need, to help
    you to scope for the future.
  • A future scenario
    could include:
  • It has become evident that a particular issue keeps reoccurring. There could be a simple solution, rather than continuously rectifying the issue, every time it appears.
  • This type of reporting, provides us with the knowledge to carry your IT forward, giving you the confidence in the proactive approach of Freestyle IT.

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What our customers are saying

My team’s experience of working with the Freestyle IT Helpdesk, has been fantastic.  Their can-do attitude has meant that despite the variety of challenges, which we presented to them, they have always found solutions.  They call back when they say they will which is wonderful, as in our experience with previous suppliers, this was not always the case! 

Clare Butler, Chief Executive Officer, Laurence Simons
  • Dell EMC
  • Hewlett Packard
  • Microsoft
  • HP Partner First Gold
  • VMWare
  • Cisco