Continuity of contact and an in-depth knowledge of your IT systems are the key to quality support
Expert help when you need it
Our Helpdesk, your first point of contact
Freestyle IT’s Helpdesk, is your day to day point of contact, for all the IT related issues, that your business may experience.
The Helpdesk service, provides your end users with a dedicated engineer (Primary Customer Contact), to help deal with issues quickly and effectively.
Our aim is that your Primary Customer Contact, will be available to help whenever possible and you will also have access to the rest of our Helpdesk Team.
Logging issues to ensure transparency and swift resolution
To ensure transparency, across the Helpdesk Team, all issues that arise will be given a ticket. Tickets are indirectly catalogued within our system.
Our 24x7 Proactive Monitoring, means that our engineers can react to issues before you need to report them (within working hours). In the event that you have an issue that is not monitored, then your Primary Customer Contact is contactable, either by telephone or email.
Remote support is key to providing you and your business with quick fixes. We do this by remotely and securely logging into your systems.
Fully Automated Patch Management
We provide fully automated, customised patch deployment to script based automation. The Patch Management service, delivers a secure and comprehensive solution, to help keep security holes closed and applications updated seamlessly.
Reporting for visibility
Our Managed Service offering, includes reporting to let you know:
- Which IT related issues were raised
- Who dealt with rectifying these issues
- How much time we spent resolving them
These reports give us the information we need, to help you to scope for the future.
A future scenario could include:
It has become evident that a particular issue keeps reoccurring. There could be a simple solution, rather than continuously rectifying the issue, every time it appears.
This type of reporting, provides us with the knowledge to carry your IT forward, giving you the confidence in the proactive approach of Freestyle IT.