Fit 4 Support Services

As ICT is increasingly used to optimise business operations, it is becoming ever-critical for your IT systems to be managed, maintained and supported professionally in a similar manner to servicing a high performance car. We are here to help maximise performance and optimise IT whilst keeping your costs low.

We achieve this by spending time really getting to know you, your business and your objectives and priorities and then implementing programmes through our highly technical customer friendly team who offer vendor neutral skills and excel across large and small infrastructures in demanding environments.

Freestyle IT offers support that compliments your existing in-house team when required or a fully outsourced function that will drive your IT estate by dissolving issues before they impact upon business operations.

Freestyle IT’s support function provides you with options to secure peace of mind and assurance that your IT is geared to maximising business success or is simply in safe hands for a rapid return to operations when your IT systems go wrong.

We offer three levels of IT support, all of which can be tailored to your needs and offer a highly efficient and cost-effective engagement mechanism to access our support and services.

Managed IT Support : FIT4Service Contract

A fully managed IT support facility without the cost.

Increases staff productivity
Cuts and controls costs
Automates security and compliance
Increases organisational performance and productivity
Irons out issues before they become business impacting and costly problems
Cuts cost from support process with seamless remote support & management

Freestyle IT’s 24/7 proactive IT support approach saves businesses time and money by ensuring IT systems operate to their optimum, eliminating unnecessary downtime, maximising IT estate and reducing cost of ownership. It is proven to save customers time and money, unlocking hours better spent focusing on more strategic tasks.

FIT4Service detects IT issues before they impact upon a business, allowing Freestyle IT’s technical engineers to proactively maintain a customer’s IT infrastructure. That means non-intrusive IT support, so issues are often resolved without end user knowledge using our secure remote support facilities. Ultimately, you can focus on doing business rather than fixing IT.

FIT4Service is a proprietary application that takes the hassle and cost out of IT for organisations by automating processes like backup, network optimisation, server & storage monitoring, desktop monitoring, application monitoring and patch management, amongst other tasks.

FIT4Service alerts the IT helpdesk of any issues for rapid resolution proactively. If a fault or error cannot be resolved through remote support to the customer’s system then an engineer will attend. FIT4Service provides comprehensive network status and management reporting for complete peace of mind.

IT Support: Standard Fixed Price Contract

Fixed-price technical support matched to your business's budget and needs

Fixed price and easy to budget for
Multiple service level agreements to fit different budgets
Upgradeable to FIT4Pro-Service
Reassurance from retained support

Freestyle IT has technical expertise covering all aspects of desktop computing from PCs and Servers to networks and storage, warranties and repairs. Our standard IT support contracts cover all costs for software and hardware support.

Freestyle IT offers multiple levels of standard contract-based IT support to fit different budgets.

With many partner accreditations like Microsoft, Citrix, Vmware, HP, Dell and more, customers can expect our certified engineers to deliver beyond expectations with technical prowess. As a leader in its field, Freestyle IT maintains a passion to deliver swift return on investment and added value from superbly operating IT systems.

IT Support: Pay As You Go

Save money with our flexible and affordable technical support service.

Improved spend visibility and management - save money on your IT
Value for money – more cost effective than ad hoc calling
Puts you in control of your IT support contract
Total transparency – get what you pay for
Flexibility - spend and top up when you want
Guaranteed 8 hour technical support

Freestyle IT’s Pay As You Go IT support offers a flexible alternative to traditional contract-based support. Pay As You Go customers can buy credits to spend on IT services when and where they choose.

Freestyle IT’s Pay-As-You-Go IT Support is a unique innovative solution to IT systems maintenance that ensures you get real value for money. We recognise that every customer has unique challenges and to that end requires access 'on-demand' to quality support and maintenance through a commoditised approach.

Pay-As-You-Go IT Support gives customers top-quality technical support from an Accredited & Certified Partner with Microsoft, Citrix, Vmware, HP, Dell, Netapp and more for a low capital outlay, ensuring 100% value for money. Pay-As-You-Go enables smaller businesses to have their own out of office IT team without the extra overheads, there for help when required.For larger businesses with an IT department, Pay-As-You-Go provides access to an extended team to cover holidays, absence and specialist tasks. By purchasing support units at a reduced rate which can be used to cover IT support or access Freestyle IT’s broad portfolio of IT services.

Which of our IT support services is right for you?

For more information on the different types of IT support services, view our full comparison table.

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Fit 4 Support Services

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